PRIVACY POLICY
At Neuro Testing Lab UK, we value our customers’ privacy and confidentiality. We are committed to protecting your personal information and will not sell, rent, or share your information with third parties for marketing or advertising purposes without your consent.
Information We Collect
We collect personal information only for purposes related to:
- Payment processing
- Billing and invoicing
- Delivery and order fulfilment
- Customer communication and support
- Providing requested products and services
We may retain details such as your name, email address, telephone number, and postal address within our secure database where necessary to provide our services.
We do not store your credit card details, debit card information, or banking details on our systems. Financial payment information is securely processed by authorised payment providers and is not shared with unauthorised third parties.
Use of Cookies
Our website uses cookies and similar technologies to:
- Identify returning visitors and customers
- Improve website functionality and performance
- Analyse website activity and usage patterns
- Enhance customer experience and provide relevant content
By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You may disable cookies through your browser settings, although certain website features may be affected.
Use of Personal Information
We may use your personal information to:
- Identify you as a user of our website
- Process and complete online transactions
- Provide customer support
- Respond to enquiries
- Improve our products and services
- Contact you regarding products, services, updates, or information that may be relevant to your interests
You may opt out of marketing communications at any time.
Disclosure of Information
Unless otherwise agreed by you, Neuro Testing Lab UK will not disclose your personal information, activities, or preferences to third parties except:
- Where you have provided consent
- Where disclosure is required by law, regulation, or legal process
- Where necessary to process your order or provide services through trusted service providers or laboratory partners
Privacy of Confidential Testing Information
Neuro Testing Lab UK and our laboratory partners, including ZRT Laboratory, will not disclose your personal information or laboratory test results to any third party without your consent unless required by law, court order, or other legal obligation.
We understand that testing information is highly confidential and take reasonable measures to ensure privacy and security.
Security Policy
Protecting your information is a high priority for us. We use reasonable and industry-standard security measures and encryption methods to safeguard personal information and reduce the risk of unauthorised access.
However, internet transmission and online communications cannot be guaranteed as completely secure. Users remain responsible for information voluntarily shared online, including content posted in public forums, discussion groups, comments sections, chat rooms, reviews, or similar public areas.
Any information voluntarily disclosed in public areas may be collected and used by others without your consent.
If you have any questions or concerns regarding privacy or security matters, please do not hesitate to contact us.